VdotCom’s Terms and Conditions

The following are terms and conditions for the sale of goods that will govern any contract for sale that we enter into with you. Please read these terms and conditions carefully.

 

These terms and conditions tell you the rights and obligations you have. You may have other rights granted by law and these terms and conditions do not affect these.

 

 

Terms and Conditions

 

 

If you have any complaints about our service or any goods you purchase from us please contact us immediately at the above address or e-mail us on the following: enquiries@vdotcom.co.uk For any support queries please contact the technical support team on 01924 448800.

 

To purchase from us you must be over 18 years old and a resident in the United Kingdom. We can ship to certain countries outside the United Kingdom on request. By submitting your order you are offering to buy the goods and allowing us to see your personal details for the purpose of supplying goods (including passing your details on to couriers and subcontractors). We will not use your details for any other purposes without asking for your consent and on request your details will be removed from our system as soon as the transaction is completed.

 

We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full.

If you discover you have made a mistake with your order please contact Customer Care (01924 448800) immediately.

If you order software from us you will also be bound by the terms of the software licence supplied with the software. Prices are changed regularly however if we find the price has changed when we receive your order we will contact you and ask if you wish to proceed.

We aim to deliver goods to you within the time indicated by ourselves but we cannot give an exact delivery date. We may also deliver the goods in several consignments but we will not charge any extra delivery for this. If we have not delivered the goods within 30 days of expected delivery then you may cancel the order and we will refund any monies paid by you.

 

We will supply goods that are free from defects in materials and workmanship for a period of 12 months (or longer if required by law) from the date of delivery.

You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must inform us as soon as possible and we will arrange for their return to us or the manufacturer at no cost to yourself. If the goods are found to be damaged prior to delivery to you, or defective, we will repair or replace the goods or refund the price paid by yourself. 

 

 

VdotCom Limited will guarantee the supply of a product as requested by the purchaser. Normally this will be on a next day basis but this can be altered to suit the needs of the purchaser. Should there be any delay with the product at source, we will inform the customer immediately to allow appropriate action to be taken.

 

VdotCom expects all products to be delivered intact and on time. However, should a product arrive damaged we have a policy to replace that product with immediate effect and to ask questions later. It may be that a fault can occur in transit in which case we have our own procedures to follow. This would not affect any change in delivery times unless otherwise stated. All 24-hour deliveries are charged at £14.99 and special deliveries prior to 10 A.M are charged at a variable rate.

 

 

 

Warranties and Returns

 

VdotCom is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective, and in keeping with our commitment to providing Customers with excellent service, we offer the returns facility below.

 

 

 1.1      Goods delivered in non-merchandisable condition

 

·        Returns number generated from distribution

·        Replacement goods delivered within 48 hours

·        Faulty goods collected within 48 hours

·        Confirmation of receipt made with company representative

·        Goods automatically credited and re-invoiced

1.2       Failure of goods to arrive within service level

 

·        Proof of delivery requested

·        Appropriate action taken by Account Manager i.e. re-order within 24 hours

·        Confirmation made with company representative  

 

1.3            Missing goods

 

·        As in 1.2 above

 

 

VdotCom’s Technical Support staff will advise you of which method of delivery to use to return the products. Depending on the nature of the product purchased, we will either arrange a courier collection of the product, or request that you return the product to us directly.

 

VdotCom offers a “no charge” collection, repair and delivery service (on the UK mainland only) for hardware that is shown to be faulty. If we have arranged for a courier collection of your product, we are unable to specify the collection time, and it is your responsibility to ensure that someone will be present when the courier arrives at the collection address      

 

All returned goods must be accompanied by VdotCom’s Returns Authorisation number which can be obtained by contacting Customer Support on 01924 448800.

Returned goods will not be accepted without a VdotCom returns number. The returns number must be clearly marked on the outer packaging, not on the goods. Failure to follow these instructions may result in delay and additional costs.

 

Unless otherwise stated in the Manufacturer’s documentation, all goods delivered to UK mainland address carry a 12-month manufacturer’s warranty. Customers who wish to make a warranty claim must comply with the manufacturer’s instructions and warranty procedure. In order to expedite a resolution of your problem. We may refer you to the product manufacturer who will deal directly with the return. In these instances, we provide you with the contact information for the relevant manufacturer.

 

Because of International Copyright Laws any software on which seals have been broken cannot be returned for credit. If any software discs are faulty they will be replaced by the manufacturer. Please note that Software Licence’s are not returnable and some manufacturers require goods to be returned within 14 days or less in order to secure refund. In such instances the manufacturer’s time limit will apply and therefor VdotCom will only accept a return within 14 days of purchase or the manufacturer’s time limit if it is less than 14 days.