IT Support Services
Proactive IT support service solutions for a diverse range of business and organisations
Vdotcom has been providing high quality IT Support Services to companies throughout the UK to both private and public sector customers.
We offer proactive, flexible and cost-effective IT support packages, general network maintenance, as well as excellent computer services and advice on all IT related issues.
Our experienced and friendly team are genuine specialists, with a continued commitment to the training and development of our staff, we offer a wealth of experience in the IT and computer industry over many different network platforms.
We proactively embrace the changing face of Information Technology to ensure that our clients benefit from our knowledge and expertise, in addition we offer truly flexible IT services from ad hoc support though to fully outsourced IT support solutions.
Our IT consultants work with clients to develop IT strategy, ensuring that it is aligned with commercial and business objectives.
Vdotcom will help the key decision makers understand how technology can drive their business forward more efficiently.
Our goal is to assist customers to make the right decisions, when it comes to IT investment.
Controlling the movement and use of assets in a large multi-site organisation can be a costly and time consuming task.
Vdotcom have proven experience of managing IT assets for customers, examples of our service are below:
- Asset tagging
- Imaging of PCs and Laptops
- Guaranteed service level agreements
- Delivery and recovery of assets
- Disposal of assets
- Stock control and holding of stock
- Management Information
IT is key to the smooth running of any successful organisation; IT health checks provide a way of detecting potential issues, which in turn may reduce the productivity of your business.
One of our IT consultants will perform a site audit on your entire IT infrastructure; from this we will produce a detailed report.
We will discuss our findings with you, and provide recommendations for improving your IT infrastructure.
The health check can be tailored to customer requirements in terms of IT covered and level of analysis.
Vdotcom don't just offer standard support contacts, we offer bespoke contracts according to specific customer requirements.
Key to any contract is the service level agreements (SLA), Vdotcom can offer one service level agreement on a contract, this ensures that your mission critical IT is treated differently to other IT on the contract.
Our dedicated in-house helpdesk team will ensure all support calls are dealt with efficiently and monitored until the call is resolved and closed.
Our goal is to ensure that the customer gets a support contract that adds value to their business and helps ensure the smooth running of the business.
IT Solutions
Contact us today:
Find out why our service and IT support options set us apart from the competition.
+44 (0)1924 448800
